RETURNING PRODUCTS

FESTA JUICE  

All Festa Juices come with a 100% satisfaction guarantee. If there is a quality issue, the product may be returned within 4 months with a valid proof of purchase (original cash register receipt) provided that the Festa Juice winemaking instructions have been followed properly.

Refunds will be subject to a laboratory analysis of your wine by our certified Oenologist in collaboration with our Fine Wine Specialist at our Vaughan location.

If a refund is valid, the product will be exchanged for an item at the original purchase price shown on the receipt.

WINEMAKING SUPPLIES & MERCHANDISE
(Non-Alcohol)

Please Note: Winemaking supplies and merchandise items in our giftware boutique such as glassware, decanters, corkscrews, wine racks, ice buckets, etc. are only available at our retail locations and cannot be ordered online.

I have an item I would like to return.

We offer exchanges only on any merchandise item with valid proof of purchase (an original cash register receipt), provided the item is unopened, in saleable condition and was purchased in the last 14 days. The merchandise will be exchanged for an item at the original purchase price shown on the receipt.  

What happens if the price has changed?

If the price changes between the time you purchased a product and the time you return it (provided the return is made within 14 days of purchase), you will receive credit for the difference based on the amount indicated on your receipt. The credit will be applied toward your new purchase that day. No refunds will be issued.

What are my options if I have a defective warranted item?

If the item was purchased in the last 14 days and you have proof of purchase, a new item will be provided. If the item was purchased more than 14 days ago and the item carries a manufacturer’s warranty, customers must follow the manufacturer’s warranty instructions. We will gladly provide any information you require.


QUALITY ASSURANCE

Magnotta is committed to providing the highest quality products available. All of our products are tested by accredited government laboratories as well as by our own testing facilities. If you have concerns about any Festa Juice product, you may bring it into any of our locations for a product assessment. Should our Quality Control Lab Analysis indicate a problem, the item will be exchanged.

A faulty product must be returned for our assessment immediately upon discovery. If the majority of the product has been consumed, the return will not be accepted.

Please Note: Individual flavour profiles, tartrates, wine crystals, natural sedimentation and tannin deposits are not considered to be wine defects.