The following applies to all delivery options:
Delivery times are measured in business days.
Orders are normally shipped out and delivered within 3-5 business days. Delays may occur during busier peak times (i.e., free shipping campaigns, holiday seasons, etc.) & inclement weather.
We make every effort to deliver your order to you within the allotted time; however, the occasional shipping delay may occur.
A signature is required by a person 19 years of age or older at the time of delivery.
We do not process orders on weekends or statutory (Ontario and Canada-wide) holidays.
Due to rising carrier costs and third-party carrier limitations, we no longer offer flat rate shipping to PO boxes and select* rural areas. For further information please call us at 1-800-461-9463.
Delivery Options
We currently offer shipping via third-party carriers. When you order from our site, an estimated delivery date will be calculated according to the service you choose and the time and date of your order.
Xpresspost
The fastest and most expensive shipping option with an on-time delivery guarantee. Delivery normally takes between 1 and 2 business days.
Please note that Xpresspost shipping is not applicable for Flat Rate Shipping and or Free Shipping offers.
Expedited
A more cost-effective shipping option. Delivery normally takes between 1 and 8 business days. On-time delivery is not guaranteed.
This service applies to Flat Rate Shipping and Free Shipping offers. Click
here to see our flat shipping rates.
Damaged Shipments
We package our shipments to standards higher than third-party carrier requirements but, on rare occasions, some items may become damaged in transit. When you receive your boxes, please do not sign for any boxes containing damaged items (please go ahead and sign for any boxes that have items that are all intact). We will immediately ship you a replacement at our cost and launch an investigation with the third-party carrier. Boxes that you do not sign for will come back to us for inspection.
Incorrect Shipments
Our record for order accuracy is well over 99% but we do sometimes make mistakes. If we have made a mistake on your order, we will immediately ship you an adjustment order at our cost.
All carriers require a person 19 years of age or older to sign to receive shipments of alcoholic products. The third-party carrier representative will ask to see valid identification to prove age and identity. If there is no one 19 years of age or older available to receive the order:
Pacel(s) shipped via Canada Post:
Will be delivered to the nearest postal outlet. You will receive a card indicating the location of the postal outlet where the order can be picked up by a person who is 19 years of age or older. The post office will hold your parcel for up to 5 business days before returning your order to us.
Parcel(s) shipped by all other third-party carriers:
You will receive a notice of delivery before the carrier reattempts to deliver your order the next business day. Select carriers may leave your order at a drop spot for pickup.